Call # - (850)865-4468
Refund Policy
Cake Refund & Cancellation Policy
​Refunds / Exchanges
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Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders
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Upon pickup or drop off, the cake is considered "accepted"– we will ask you or a designated party to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after verbally agreeing and accepting your cake. In some instances, you may bring the cake back in for design adjustments but this is an additional charge if the cake has been accepted.
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All products are the responsibility of the customer once they leave our home. We are not responsible for any damage occurring to the cake during transport, set-up, or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with the refund policies stated below.
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Cake flavor and texture are subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably within 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Deelightfully Gluten-Free LLC. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percentages are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.
The following scenario is the only instance when we will provide a refund:
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If you come to our store for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus a 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CAN NOT keep the cake. You can only get a refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.
***We do not give refunds under any other circumstances. Store credits are only given based upon meeting the criteria stated above
Cancellation / Changes
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Changes and cancellations to retail orders are accepted until 96 hours (4 days) prior to the scheduled pick-up time. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 96 hours in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless of the circumstances. 3D Cakes require at least one week's notice if changes want to be made to the cake, to change the date, or to cancel. You will be required to pay the full amount if the order is canceled with less notice. This does not apply to orders that have contracts.
Guarantee / Disclaimer
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We do all that we can to make sure that your order is decorated to the specifications on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make the necessary changes right away.
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Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for an exact duplication of the work done by other cake decorators.
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All orders are subject to the policies listed above.
Baked Goods Refund and Cancellation Policy | Local Pick Up Orders
Here at Deelightfully Gluten-Free, we take great pride in the quality of our food products. We carefully select each item to ensure that it meets our high standards for flavor and freshness. However, we understand that sometimes things can go wrong. The regular baked goods refund and cancellation policy is very similar to our cake policy.
The difference is when orders are shipped.
For Local Orders: If you have a problem with an item you have purchased, please follow the instructions below. ​
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Once you or a designated party has picked up an order, it is considered "accepted".
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All products are the responsibility of the customer once they leave our home. We are not responsible for any damage occurring to the baked goods during transport, incorrect storage of products, or any time thereafter. You will be given instructions on how to carry, transport, and store your baked goods upon pick up. Keep in mind that baked goods are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with the refund policies stated below.
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Baked good flavor and texture are subjective. Full refunds requested due to flavor or texture after the order has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Baked Goods must be brought back to us within a timely manner, preferably within 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Deelightfully Gluten-Free LLC. Please understand that we cannot issue refunds for any baked goods that have already been completely eaten. *Store credit percentages are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours. ​
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Cancellation / Changes
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Changes and cancellations to retail orders are accepted until 96 hours (4 days) prior to the scheduled pick-up time. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 96 hours in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless of the circumstances.
Baked Goods Refund or Replacement Policy | Shipped Orders Only
For shipped products: if something is wrong with the products or damage has happened in shipping… take some pictures to confirm the issue and contact us right away. We will review your request on a case-by-case basis and do our best to resolve the issue to your satisfaction.
PLEASE NOTE WE DO NOT SHIP ON THURSDAYS, FRIDAYS, OR SATURDAYS.
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At Deelightfully Gluten-Free LLC, we prioritize the freshness and quality of our baked goods, which are made just before we ship them. Due to this, handling times may vary between 3 to 10 days depending on the time of year and our workload. We fulfill orders in the sequence they are received and assure you that we'll work diligently to ship your package as quickly as possible. You will be notified via email when your order has been shipped.
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We take pride in our products and strive to deliver them in perfect condition. If your shipped order has issues due to damaged products or issues related to shipping, please follow these steps:
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1. Take pictures of the packaging and damaged products as evidence.
2. Contact us within 24 hours of delivery, providing photos of the issue.
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Failure to include photos could result in a denied refund or replacement. We will evaluate each claim on a case-by-case basis and do our best to resolve it to your satisfaction.
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Once your order is dispatched, we use express shipping services to ensure delivery within 1 to 3 business days. To maintain the quality of our products during transit, we pack them with ample ice packs and insulation, enabling them to remain fresh for up to 3 days. However, please note that once your package is handed over to the carrier, delivery timelines are beyond our control.
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Once a product has been shipped, it is out of our hands and entirely up to the shipping company to get it to its destination safely and on time. Unfortunately, there are sometimes unavoidable delays or damage that can occur during transit. If this happens and your products are damaged, we ask that you please take pictures of both the packaging and the damaged products. Then contact us within 24 hours of your delivery. This will help us to assess the situation and determine how best to proceed.
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We always keep an eye on tracking and when the package is estimated to be delivered. Normally we will be aware of a delay with the package when it happens. We then wait an extra 2 days to give it time to be resolved. Our packages are shipped to allow for 5 days in transit. However, if it goes longer than that, we will contact you to let you know what we are doing as our next steps.
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If your order goes missing, and we don't notice it... We ask you to wait 5 days from the time your order was shipped until you contact us. We ship using 1-3 day shipping so give it an extra 2 days before you contact us. We will do some investigating and contact USPS to see what can be done before we consider a refund.