Baked Goods & Cake Order Terms And Conditions

Cake Order Terms And Pricing

Last Minute Cake Orders

At Deelightfully Gluten-Free, we pride ourselves on being able to make beautiful and delicious cakes for any occasion. Due to the complex nature of some of our designs, we prefer a minimum of seven days' notice when ordering most cakes and when it comes to cakes, the more time you give us the better. However, we know there are times when things don't go as planned.
If you need a cake in less than the allotted timeframe, we will do our best to accommodate your request but please note that there may be a Rush Order Fee added to your total cost. This fee can range from 10-30%, depending on the level of detail involved in your order and the amount of time we have to complete it.
Tiered Cakes or "Sculpted/Shaped" Cakes, we require a minimum of 2 weeks' advance notice for these cakes.
If Tiered or "Sculpted/shaped" cakes are ordered with less than 10 days' advance notice they will incur a 15% to 25% rushed order fee.
Tiered or "Sculpted/shaped cakes ordered with a week or less advance notice will be accepted on a case-by-case basis and will incur a fee of 25% to 35% for rushed orders.
For one-of-a-kind custom sculpted themed cakes:
I love nothing more than creating a one-of-a-kind cake for a special occasion. Whether it's a birthday, wedding, or baby shower, I take great pride in designing and decorating a cake that is both delicious and visually stunning. However, custom cakes take time to create, and I need at least two weeks' notice to ensure that your cake is everything you hope it will be. Orders placed with less than a week's notice may be accepted on a case-by-case basis but will incur an additional fee of 15-35%. So if you're dreaming of the perfect custom cake, be sure to give me plenty of time to make your vision a reality.

Deposits

We require a 50% non-refundable deposit for all orders and this is due at the time of ordering.
Full payment is required one week before the pick-up date and time
Due to being a small shop, we can only take so many orders per weekend. If an order is canceled, your deposit is non-refundable and non-transferable. If a party date changes due to illness/emergency/etc. - we may be able to transfer your entire order to a future date without the loss of your deposit (48 hrs notice or more is ideal).

Pricing For Cakes

To give you an idea of our pricing, we have provided a list of baseline prices for different cake sizes below. Please keep in mind that these prices may vary depending on the level of intricacy required for the decorations.

Our baseline prices are based on a simple gluten-free cake design, which includes minimal decorations, limited piping, and a maximum of two frosting colors. The price range starts from the lowest for a 6" round cake and goes up to the highest for a 12" round cake.

For sculpted or shaped cakes, we require a custom quote based on your specific design requirements.

Simple Round Cake- 2 Layers - Starting/base prices $35 to $65 - Varies depending on size and final design.
Two Tier Cakes - Starting/base prices $150 to $700 - Varies depending on size and final design.
Sheet Cakes - 2 Layers - Starting/base prices $65 to $120 - Varies depending on size and final design.

Acknowledgment of Difference In Final Price

The prices listed next to each cake size and type are starting prices and serve as a base for our creations. The final cost of your cake may increase depending on several factors:

Design: The complexity of your desired cake design can affect the final price. More intricate designs require more time and materials, thus may result in a higher cost.
Decorations: Additional decorations or specialty elements may come with an extra charge.
Elaboration: Highly elaborate cakes require more resources and expertise, and are priced accordingly. Dietary
Restrictions: If you have specific dietary needs or preferences, such as a vegan cake, please note that these may incur additional charges, varying by the size of the cake.

As a result, the final price for your customized cake could be higher than the 'starting' price stated above. We strive to provide a fair estimate and will discuss all costs with you before finalizing your order. We appreciate your understanding and look forward to creating a delicious and visually stunning cake for your occasion!

Pricing additions

Vegan & Gluten Free Cake

6” Two Layer Cake & 8” Two Layer Cake +$21
10” Two Layer & 1/4 Sheet Cake +$29
12” Two Layer & 1/2 Sheet Cake +$35
3/4 Sheet Cake & Full Sheet Cake +$48

Edible Decorations

Gum Paste (Realistic) Flowers +$8.25 PER Flower
Fondant Sculptures
- +$6 PER 3” Sculpture
- +$35 PER Medium Sculpture (Example: Person Shaped Sculpture 6”)
Modeling Chocolate Sculptures
- +$8 PER 3” Sculpture
- +$40 PER Medium Sculpture 6”

Fondant Covered Cake

6” Two Layer Cake +$15
8”, 10”, 12” Two Layer Cake +$30

Non-edible Decorations

Variable Price
- Depending on the size of the cake and the type of decorations desired

In essence, the economics of our business are straightforward. If I incur additional costs for specific elements, then those costs have to be reflected in the pricing of the products. This applies to everything, be it intricate decorations or specialized ingredients. It's not about profiteering, but merely about maintaining a sustainable business model. So, if there's a need for something extra or special that goes above and beyond our standard offerings, then, naturally, the price will need to be adjusted accordingly.

Refund & Cancellation Policy

Refunds / Exchanges

Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders
Once you or a designated party has picked up an order, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cake. In some instances, you may bring the cake back in for design adjustments but this is an additional charge if the cake has been accepted.
All products are the responsibility of the customer once they leave our home. We are not responsible for any damage occurring to the cake during transport, set-up, or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with the refund policies stated below.
Cake flavor and texture are subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably within 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Deelightfully Gluten-Free LLC. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percentages are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.

The following scenario is the only instance when we will provide a refund:

If you come to our store for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus a 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CAN NOT keep the cake. You can only get a refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.

***We do not give refunds under any other circumstances. Store credits are only given based upon meeting the criteria stated above

Cancellation / Changes

Changes and cancellations to retail orders are accepted until 96 hours (4 days) prior to the scheduled pick-up time. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 96 hours in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless of the circumstances. 3D Cakes require at least one week's notice if changes want to be made to the cake, to change the date, or to cancel. You will be required to pay the full amount if the order is canceled with less notice. This does not apply to orders that have contracts.

Guarantee / Disclaimer

We do all that we can to make sure that your order is decorated to the specifications on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make the necessary changes right away.
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for an exact duplication of the work done by other cake decorators.

All orders are subject to the policies listed above.

Allergy and Dietary Restrictions Information

We take pride in our commitment to providing inclusive and delicious baked goods for all our customers. Our bakery is proud to operate a gluten-free and celiac-safe kitchen environment.

For our traditional gluten-free offerings, we ensure these are entirely soy-free. However, please note that our vegan options may contain soy as it is often used to substitute for typical proteins in these products. If you require soy-free and vegan options, we kindly ask that you specify this in your order.

To help us serve you better, we request that you provide all necessary allergy information and dietary restrictions in the notes section when placing your order. This is particularly important if you are hosting an event or party with multiple guests who will be partaking in our treats.

We are equipped to cater to a wide range of dietary needs, including allergies to Tree Nuts, Dairy, Lactose, Soy, Eggs, and even options for Sugar-Free diets. For those with severe allergies, we strongly recommend contacting us prior to placing your order to ensure we can take all necessary precautions to prevent cross-contamination.

Please be aware that not every product we offer can be modified to be Vegan or Vegetarian, and such modifications may incur additional costs.

Our Accommodations

We are able to cater to the following dietary restrictions and allergies:

Egg Allergy
Milk Allergy
Tree Nut and Peanut Allergy
Soy Allergy
Sesame Allergy
Food Dye Allergy
Latex Allergy (We use latex-free gloves)
Vegetarian Diet
Vegan Diet
Lactose-Free Diet
Low-Carb/Ketogenic Diet
Paleo Diet
Sugar-Free Diet
Low-FODMAP Diet

Ensuring Your Safety

Clear communication is key to ensuring your safety. We ask that you accurately list all allergies and dietary restrictions in the designated field for each product listing. Please understand that we rely on the information you provide to cater to your dietary needs. If any allergy or dietary restriction is not disclosed at the time of ordering, we cannot be held accountable for any adverse reactions. Your understanding and cooperation are greatly appreciated.

Baked Goods Refund and Cancellation Policy

Here at Deelightfully Gluten-Free, we take great pride in the quality of our food products. We carefully select each item to ensure that it meets our high standards for flavor and freshness. However, we understand that sometimes things can go wrong. The regular baked goods refund and cancellation policy is very similar to our cake policy.

The difference is when orders are shipped.

For Local Orders: If you have a problem with an item you have purchased, please follow the instructions below.

Once you or a designated party has picked up an order, it is considered "accepted".
All products are the responsibility of the customer once they leave our home. We are not responsible for any damage occurring to the baked goods during transport, incorrect storage of products, or any time thereafter. You will be given instructions on how to carry, transport, and store your baked goods upon pick up. Keep in mind that baked goods are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with the refund policies stated below.
Baked good flavor and texture are subjective. Full refunds requested due to flavor or texture after the order has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Baked Goods must be brought back to us within a timely manner, preferably within 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Deelightfully Gluten-Free LLC. Please understand that we cannot issue refunds for any baked goods that have already been completely eaten. *Store credit percentages are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.

For shipped products: if something is wrong with the products or damage has happened in shipping… take some pictures to confirm the issue and contact us right away. We will review your request on a case-by-case basis and do our best to resolve the issue to your satisfaction.

PLEASE NOTE WE DO NOT SHIP ON THURSDAYS, FRIDAYS, OR SATURDAYS.

At Deelightfully Gluten-Free LLC, we prioritize the freshness and quality of our baked goods, which are made just before we ship them. Due to this, handling times may vary between 3 to 10 days depending on the time of year and our workload. We fulfill orders in the sequence they are received and assure you that we'll work diligently to ship your package as quickly as possible. You will be notified via email when your order has been shipped.

We take pride in our products and strive to deliver them in perfect condition. If your shipped order has issues due to damaged products or issues related to shipping, please follow these steps:
- 1. Take pictures of the packaging and damaged products as evidence.
  2. Contact us within 24 hours of delivery, providing photos of the issue.
Failure to include photos could result in a denied refund or replacement. We will evaluate each claim on a case-by-case basis and do our best to resolve it to your satisfaction.
Once your order is dispatched, we use express shipping services to ensure delivery within 1 to 3 business days. To maintain the quality of our products during transit, we pack them with ample ice packs and insulation, enabling them to remain fresh for up to 3 days. However, please note that once your package is handed over to the carrier, delivery timelines are beyond our control.
Once a product has been shipped, it is out of our hands and entirely up to the shipping company to get it to its destination safely and on time. Unfortunately, there are sometimes unavoidable delays or damage that can occur during transit. If this happens and your products are damaged, we ask that you please take pictures of both the packaging and the damaged products. Then contact us within 24 hours of your delivery. This will help us to assess the situation and determine how best to proceed.
We always keep an eye on tracking and when the package is estimated to be delivered. Normally we will be aware of a delay with the package when it happens. We then wait an extra 2 days to give it time to be resolved. Our packages are shipped to allow for 5 days in transit. However, if it goes longer than that, we will contact you to let you know what we are doing as our next steps.
If your order goes missing, and we don't notice it... We ask you to wait 5 days from the time your order was shipped until you contact us. We ship using 1-3 day shipping so give it an extra 2 days before you contact us. We will do some investigating and contact USPS to see what can be done before we consider a refund.